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Frequently asked questions
License types, Content ID, downloads, and custom scores — 24 answers for editors, agencies, and brands. Still stuck? Contact support.
All questions
We offer four single-project tiers. Standard is for online video, social media and podcasts. Commercial covers paid internet ads and local promo. Mass Reproduction is for one game, app, or shipped title with unlimited installs. Broadcast is for one film or broadcast production with no audience cap. You license the recording — you do not become the author. Full terms: License Agreement.
No. Our fundamental rule is: one license covers exactly one single final project. If you wish to use the same track in a completely new, unrelated video or project, you must purchase a new license for it.
Our tracks are registered with YouTube Content ID through Identifyy. If your licensed video receives a claim, email support@pilot2kid.com with your License Number and the video link, and we will release the claim. A claim on a licensed video does not affect your license. Your License Number is on the PDF and in My Account → Order history.
After you get the license you download a ZIP that already contains the uncompressed master WAV (16-bit / 48 kHz) and a high-quality MP3 (320 kbps). License PDFs stay in your account — click the license number on the purchased track. Separated stems are not included in the standard package, but they can be provided upon special request if available for that composition.
Our store is run by real musicians with extensive experience in the stock music market. We still know how to write background music using real instruments, and we love doing it! We are happy to create human-made music for humans. Please reach out via our 'Hire A Composer' request form, and we will fulfill your custom order according to all your specific needs and preferences.
We accept all major international credit and debit cards (Visa, MasterCard, American Express), as well as modern express payment methods like Apple Pay and Google Pay. All transactions are securely processed through the Stripe payment gateway, ensuring complete safety and confidentiality for your financial data.
Yes, absolutely. However, the required license type depends on where and how your client plans to use the final video. For wedding films, corporate presentations, or standard YouTube videos, the Standard license is sufficient. If you are creating a commercial ad for paid targeting, digital billboards, or local/national TV, you will need a Commercial or Broadcast license. The core rule remains: one purchase covers one specific final project. You may transfer the license once to that client together with the finished video.
Free licenses from the launch promotion are not refundable because nothing is charged. Since our music is a digital downloadable product, we enforce a strict refund policy. By default, no refunds are issued once files have been downloaded. However, we consider refund requests in two exceptional cases: 1) Accidental double purchase of the same license for the same track; 2) A technical defect (e.g., corrupted file) that our support team cannot resolve. If your case meets these criteria, contact support. Approved refunds are processed within 10–14 business days.
No, this is strictly prohibited. According to our Licensing Terms, the Licensee is granted the right to use the music exclusively as a background or synchronized element within their final media content (videos, films, podcasts, ads). Creating derivative musical works, adding vocals to release a proprietary song, remixing, reselling, sublicensing, or commercially distributing our files as standalone audio tracks on streaming platforms is not allowed.
Don't worry. All your purchases and associated licenses are permanently saved in your personal dashboard. Your account is linked to the email address used during checkout. Sign in with a password or an email code. If you forget your password, use Forgot password on the sign-in form. For any other access issues, just contact our support team, and we will gladly assist you.
Based on our extensive experience with media content, we've made the workflow as smooth as possible. Right in the catalog, you can download a preview (mp3, 128 kbps) after accepting the preview terms. That file is for rough cuts only — it is not a commercial license and does not clear Content ID. Once approved, purchase the license under the name of the final beneficiary (the channel or brand owner) or transfer the license to them once the project is delivered.
Yes, absolutely! You have the full right to adapt the track to your editing needs. You can cut the composition, loop sections, apply fades, adjust the tempo (time-stretch) or pitch, and layer sound effects (SFX) or voiceovers on top. All these technical adjustments are fully legal as long as they serve to synchronize the music with your visual content. The only restriction is that these edits must not be used to create a new standalone musical track (remix) for audio platforms.
Our Free Sample Pack is provided solely for you to evaluate the audio quality and musical capabilities of our library. Downloading this pack does not grant you a public or commercial license; therefore, you cannot use this music in monetized YouTube videos or commercial projects. However, you can listen to these tracks unlimited times and use them in personal 'home' media projects. While legally you cannot transfer files to third parties, frankly—if you share this pack with fellow video editors so they can check out our sound quality, we'd be thrilled! Just remember: to publish any project publicly, an official license must be purchased.
Generally, we do not require mandatory attribution. We recommend following the specific rules of the platform where your content will be hosted. If a platform, TV channel, or film festival strictly requires music attribution in the credits, we ask that you credit us as: 'Music: PILOT2KID — pilot2kid.com'. In all other cases, providing a link or credit is completely optional and up to you.
Yes, you can use our tracks in video games, apps, and software by purchasing the 'Mass Reproduction' license. Our licenses are provided on a Royalty-Free basis. This means you do not owe us any royalties or revenue splits from the sales or downloads of your game—you pay for the license once and keep 100% of your profits. *Legal note:* Royalty-Free applies to distribution and synchronization. However, if your project is broadcasted on traditional media (TV, radio) or performed at public venues, local laws may require the broadcasters/organizers to pay standard Performance Rights Organizations (PRO) fees for public performance.
No, this is strictly prohibited. You are not allowed to register your final project (or any segments containing our audio files) in YouTube Content ID or any other digital copyright databases. Passing the final content to third parties or labels for such registration is also strictly forbidden. Registering the track is a breach of the License Agreement and ends the license. This strict rule exists to protect all our honest customers from false copyright strikes.
Our system does not support automatic 'upgrades' or paying the price difference. If the scale of your project expands and requires broader broadcasting rights (e.g., launching paid ads or TV rotation), you must purchase a new license that fully covers your new usage goals. Once the new license is purchased, you are legally cleared to expand your project's reach.
Your license remains valid for as long as you follow the License Agreement, even if the track is removed from the catalog. A license is legally locked in at the moment of purchase. If we decide to remove a specific track from our public store catalog in the future, it does not void your rights to use it under your purchased license. Your PDF certificate holds permanent legal weight. The only caveat: we highly recommend safely backing up the downloaded audio files on your own devices, as a removed track may no longer be available for re-download from your dashboard.
Our basic rule is that one Standard license covers exactly one final media product (one video or one episode). Creating multi-episode content is a larger-scale operation. If you are using Standard or Commercial licenses, you must purchase a new license for each individual episode. However, if you want to use our track as a permanent theme song (intro/outro) throughout an entire season, you need to purchase the Broadcast license. Under the Broadcast license, an entire season of your series or podcast is legally considered a single unified project.
Yes, of course. You have the right to share the audio file with members of your working group (editors, sound designers, colorists, or contractors) if it is necessary for the creation of the specific project for which the license was purchased. However, it is strictly forbidden to upload the purchased track to shared corporate databases, network folders, or public company cloud storage for general employee access and use in other, unrelated projects. Remember: one project = one license.
The Licensee may not use the Track in content that is unlawful, defamatory, hateful or pornographic. A breach of this rule ends the license.
Free licenses from the launch promotion come without an invoice. Immediately after a successful payment, an electronic receipt from Stripe will be automatically sent to the email used at checkout. In My Account → Order history, click the invoice number on a purchased track to download the store invoice PDF (one PDF per checkout, even if the order has several licenses). For this or any other questions, you can always reach out via the contact form on our website or by emailing our support team directly. We are always happy to help!
Both, and every track is marked. AI hybrid tracks are generated from our own prompts with a licensed AI music service under a commercial subscription, then edited and mastered by hand; we hold the rights to the recording and do not claim to be the composer. Human made tracks are composed and produced by us. Licenses are non-exclusive for both. Details: License Agreement, section 2.
We just opened. Until January 1, 2027 every license tier — Standard, Commercial, Mass Reproduction and Broadcast — is free for registered customers with a confirmed email. Free licenses carry exactly the same rights as paid ones and stay valid after the promotion ends. Free licenses come without an invoice.
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